Shipping


In-Stock Items

Dispatch Time: 1 day
Domestic Postage: 1-2 days £2.10
International Postage: 1-2 weeks £4.20 (tracking available for £10.80)

Pre-Orders

Dispatch Time: Up to 2 weeks
Domestic Postage: 1-2 days £2.10
International Postage: 1-2 weeks £4.20 (tracking available for £10.80)

Custom Orders

Dispatch Time: 3-6 weeks
Domestic Tracked Postage: 1-2 days £3.80
International Tracked Postage: 1-2 weeks £10.80

Guarantee


Coverage

Our 6-month guarantee covers defects in material or workmanship under normal use.
Does not cover misuse, accidents, alterations, or normal wear and tear.
Contact us to file a claim. We may request photos or additional details.

Replacements

We offer free replacements for defective products within the 6-month guarantee. If unavailable, we will provide a similar product or a full refund.
We cover the shipping costs for replacements and returns of defective items.

Returns & Refunds


Eligibility

Return items within 30 days of delivery if you're not satisfied.
Items must be in a re-sellable state and in the original packaging. Unless there is a fault with the product, return postage will be deducted from refund.

Process

Contact us at the email below to initiate the process and postage label will be issued. The cost of the new label will be deducted from the total order cost. This includes the initial cost of postage. Effectively as gratuity we cover half the postage costs.

We currently can’t currently offer labels for international returns, if the buyer can arrange this, that would be fine but it is likely to be expensive.

Refund

Once we receive and inspect the item, refunds will be issued to your original payment method within 5 days.

Black and white photo of cyclists in a cyclocross race

FAQs


  • Is this compatible?

    We do our best to outline compatibility for everything we sell. While we can’t test every possible variation, we try to source and provide as much information as possible. If something isn’t clear or we’ve missed a detail, please reach out to us at info@3bits.cc or just let us know if it’s worked with a device, part, or setup we haven’t mentioned!

  • We don’t have a formal returns process, but please reach out to us at info@3bits.cc and if your return meets the criteria outlined below we’ll be happy to issue a postage label.

  • Africa

    Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Cameroon, Central African Republic, Chad, Comoros, Democratic Republic of Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe.

    Asia (Far East & South East)

    Brunei, Cambodia, China, East Timor, Hong Kong, Indonesia, Japan, Laos, Macau, Malaysia, Myanmar, Mongolia, Nepal, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam.

    Australia & Pacific Territories

    Australia, Belau, British Indian Ocean Territory, Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Cocos Islands, Cook Islands, Coral Sea Islands, Fiji, French Polynesia, French South Antarctic Territory, Keeling, Kiribati, Macao, Nauru Island, New Caledonia, New Zealand, New Zealand Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory, Papua New Guinea, Pitcairn Island, Republic of Singapore, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, US Samoa, Western Samoa.

    Europe

    Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Iceland, Kazakhstan, Kosovo, Kyrgyzstan, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway (including Spitzbergen), Russia, San Marino, Serbia, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, United Kingdom, Uzbekistan, Vatican City.

    Middle East

    Armenia, Bahrain, Cyprus, Georgia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, Syria, United Arab Emirates, Yemen.

    North America

    United States, Belize, Canada, Costa Rica, Cuba, Dominica, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & the Grenadines, Trinidad & Tobago.

    South America

    Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela.

  • You will be charged your country’s duties and taxes at checkout.

    Please note that these are handled by the customs authorities in your country and are separate from our shipping costs.

  • Shipping is estimated at 1-2 days for UK orders and 1-2 weeks for international orders.

    Royal Mail considers domestic parcels lost after 14 working days and international parcels lost after 5 weeks. While delays are rare, international shipping can occasionally take up to 5 weeks—though most orders arrive within a week.

    Our standard shipping services are untracked to keep costs low, but they are generally very reliable. Tracked options are available, but they can be expensive, sometimes costing as much as the products themselves. Unfortunately, we can’t subsidize these costs as we don’t ship in high enough volumes to negotiate better rates.

    Thanks for your patience and understanding!

Still need help? Contact us.